Troubleshooting

Account & Settings (3)

• Oops, I forgot my username
• ‘I don’t receive Sheprd e-mails.’
• ‘I can’t login.’

Browser Issues (2)

• ‘Sheprd looks different.’
• ‘My browser doesn’t support Sheprd.’

Downloading & Sharing Issues (4)

• ‘Transfer link is no longer valid.’
• ‘Transfer processing takes a long time.’
• ‘I can’t use Quick Transfer for certain files.’
• ‘My modifications are lost.’

Sheprd Issues (5)

• ‘I’ve got bugs!’
• ‘Sheprd is sloooooooow.’
• ‘I have no access to Sheprd.’
• ‘A function is no longer visible.’
• ‘Sheprd is down.’